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OUR
CORPORATE
FOOTPRINT

bankmecu corporate report 2014


ASPIRATION OUR BUSINESS VALUE CAPABILITIES SYSTEMS

Our winning
aspiration

Customer satisfaction Net Promoter Score
(measure of loyalty)
2014: 90% 2013: 93% 2014: +38% 2013: +16%

Where we
do business

New customers Socially aware customers
(percentage of total)
Socially aware customers
(percentage of new customers)
2014: 5,461 2013: 3,830 2014: 16.5% 2013: new figure in 2014 2014: 18.6% 2013: new figure in 2014

How we
create value

Net profit after tax Increase in assets Total customer benefit in the form of better interest rates and fees Community investment spend
2014: $25.5 million 2013: $26.3 million 2014: +6.1% 2013: +7.3% 2014: $22.7 million 2013: $25.0 million 2014: $0.9 million 2013: $1.0 million
Carbon neutral offsets Credit quality
(level of impaired loans)
Cost to income ratio
(cost of operations)
2014: 1,793 tonnes 2013: 1,884 tonnes 2014: 0.3% 2013: 0.3% 2014: 59.7% 2013: 58.3%

Capabilities
we must have

Staff commitment Average customer value
(total loans and deposits
per customer)
Ease of doing business
(excellent or very good)
Assets benefiting People,
Planet & Prosperity
2014: 87% 2013: 86% 2014: $44,323 2013: $42,479 2014: 83% 2013: new figure in 2014 2014: 12% 2013: new figure in 2014
Car loan carbon offsets New home construction
biodiversity offsets
Complaints Compliments
2014: 8,836 tonnes 2013: 7,700 tonnes 2014: 86,907m2 2013: 85,740m2 2014: 268 2013: 266 2014: 224 2013: 106

Management
systems we
need

Incidents of
non-compliance
Customer
privacy incidents
Fraud loss as a
% of after tax profit
2014: 1 2013: 0 2014: 2 2013: 2 2014: 0.8% 2013: new figure in 2014