OUR
CORPORATE
FOOTPRINT
bankmecu corporate report 2014
| ASPIRATION | OUR BUSINESS | VALUE | CAPABILITIES | SYSTEMS |
|---|---|---|---|---|
Our winning |
Customer satisfaction | Net Promoter Score (measure of loyalty) |
||
| 2014: 90% 2013: 93% | 2014: +38% 2013: +16% | |||
Where we |
New customers | Socially aware customers (percentage of total) |
Socially aware customers (percentage of new customers) |
|
| 2014: 5,461 2013: 3,830 | 2014: 16.5% 2013: new figure in 2014 | 2014: 18.6% 2013: new figure in 2014 | ||
How we |
Net profit after tax | Increase in assets | Total customer benefit in the form of better interest rates and fees | Community investment spend |
| 2014: $25.5 million 2013: $26.3 million | 2014: +6.1% 2013: +7.3% | 2014: $22.7 million 2013: $25.0 million | 2014: $0.9 million 2013: $1.0 million | |
| Carbon neutral offsets | Credit quality (level of impaired loans) |
Cost to income ratio (cost of operations) |
||
| 2014: 1,793 tonnes 2013: 1,884 tonnes | 2014: 0.3% 2013: 0.3% | 2014: 59.7% 2013: 58.3% | ||
Capabilities |
Staff commitment | Average customer value (total loans and deposits per customer) |
Ease of doing business (excellent or very good) |
Assets benefiting People, Planet & Prosperity |
| 2014: 87% 2013: 86% | 2014: $44,323 2013: $42,479 | 2014: 83% 2013: new figure in 2014 | 2014: 12% 2013: new figure in 2014 | |
| Car loan carbon offsets | New home construction biodiversity offsets |
Complaints | Compliments | |
| 2014: 8,836 tonnes 2013: 7,700 tonnes | 2014: 86,907m2 2013: 85,740m2 | 2014: 268 2013: 266 | 2014: 224 2013: 106 | |
Management |
Incidents of non-compliance |
Customer privacy incidents |
Fraud loss as a % of after tax profit |
|
| 2014: 1 2013: 0 | 2014: 2 2013: 2 | 2014: 0.8% 2013: new figure in 2014 |