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Stakeholder engagement

Stakeholder feedback is the starting point for bankmecu’s Strategic Planning and reporting processes. It is fundamental to how we create and protect value for our customers over the long term.

We manage our stakeholder engagement activities in line with our Stakeholder Engagement Policy. We identify key stakeholders through our day-to-day activities and then map them during the annual materiality assessment. We report stakeholder engagement actions to the Board monthly via executive reports. The table below presents key stakeholder activities during 2014:

Stakeholder Activity Frequency
All stakeholders
  • Communication on various topics via Central
Weekly
  • Social media
Ad hoc
Ad hoc
  • Feedback via the Corporate Report survey
Ad hoc
Customers Quarterly
Annually
Annually
Monthly
  • Voluntary feedback – complaints and compliments
Ad hoc
Employees
  • Managing Director update report
Monthly
Annually
  • Staff performance reviews
Annually
Community sector customers and communities of interest
  • Community Development Managers report to the General Manager Development, Managing Director and Board each month on community activities and issues relevant to operations
Monthly
Suppliers
  • Responsible managers meet with major suppliers and contractors as necessary
Ad hoc
  • Supplier Request for Proposal questionnaire
Ad hoc
Government and regulators
  • Directors and management meet with government and regulator representatives to:
    • execute their responsibility for the governance of the bank
    • provide deeper insight into the policies and control systems operating across the bank
    • maintain their knowledge of compliance with prudential standards
    • remain abreast of emerging relevant economic, social and environmental issues
    • identify both risks and opportunities for the Bank
Ad hoc
Industry groups
  • Directors and management hold positions on mutual industry and community sector committees and boards relevant to bankmecu’s operations
Ad hoc