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CAPABILITIES
WE MUST HAVE

The Bank recruits capable people who support our vision and who provide excellent customer service.

We listen and learn so we can develop products and services that meet our customers’ needs and reflect their values.

VALUE

Staff commitment Average customer value
(total loans and deposits
per customer)
Ease of doing business
(excellent or very good)
Assets benefiting People,
Planet & Prosperity
2014: 87% 2013: 86% 2014: $44,323 2013: $42,479 2014: 83% 2013: new figure in 2014 2014: 12% 2013: new figure in 2014
Car loan carbon offsets New home construction
biodiversity offsets
Complaints Compliments
2014: 8,836 tonnes 2013: 7,700 tonnes 2014: 86,907m2 2013: 85,740m2 2014: 268 2013: 266 2014: 224 2013: 106