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OUR WINNING ASPIRATION

To be regarded as Australia’s leading responsible bank and have the predominant market share of the socially aware customer segment.

We worked hard to satisfy our customers and to earn their loyalty. The Net Promoter Score measures how likely customers are to recommend the Bank to others.

ASPIRATION

Customer satisfaction Net Promoter Score
(measure of loyalty)
2014: 90% 2013: 93% 2014: +38% 2013: +16%